Accessibility Statement

Last Updated: January 31, 2025

Our Commitment

ClearAccess is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

ClearAccess is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Measures to Support Accessibility

ClearAccess takes the following measures to ensure accessibility:

  • Include accessibility as part of our mission statement
  • Integrate accessibility into our procurement practices
  • Provide continual accessibility training for our staff
  • Assign clear accessibility goals and responsibilities
  • Employ formal accessibility quality assurance methods
  • Regular automated accessibility testing using our own scanning technology
  • Manual testing with keyboard navigation and screen readers

Technical Specifications

Accessibility of ClearAccess relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • CSS
  • JavaScript
  • ARIA (Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of ClearAccess, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known Issues:

  • Third-party content: Some third-party embeds may not be fully accessible because they are outside of our control.
  • PDF reports: Generated PDFs may have limited accessibility features. HTML and CSV export options are available as alternatives.
  • Complex data visualizations: Some charts and graphs may require text alternatives for full understanding.

Assessment Approach

ClearAccess assessed the accessibility of this website by the following approaches:

  • Self-evaluation: Using our own accessibility scanner
  • External evaluation: Third-party accessibility audits
  • Automated testing: Regular scans using axe-core engine
  • Manual testing: Keyboard navigation and screen reader testing

Feedback

We welcome your feedback on the accessibility of ClearAccess. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 2 business days.

Compatibility with Browsers and Assistive Technology

ClearAccess is designed to be compatible with the following assistive technologies:

  • Recent versions of JAWS (Job Access With Speech)
  • Recent versions of NVDA (NonVisual Desktop Access)
  • Recent versions of VoiceOver (macOS and iOS)
  • Recent versions of TalkBack (Android)
  • Recent versions of major browsers (Chrome, Firefox, Safari, Edge)

ClearAccess is not compatible with:

  • Browsers older than 3 major versions
  • Internet Explorer 11 and below

Technical Accessibility

Our website includes the following accessibility features:

  • Semantic HTML5 markup
  • ARIA landmarks and labels
  • Keyboard navigation support
  • Focus indicators for keyboard users
  • Sufficient color contrast (WCAG AA)
  • Resizable text without loss of functionality
  • Alt text for images
  • Form labels and error messages
  • Skip navigation links
  • Descriptive page titles
  • Logical heading structure

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint. Please include:

  • Your contact information
  • A description of the accessibility issue
  • The URL where the issue occurred
  • The date you encountered the issue
  • Any assistive technology you were using

Send complaints to: accessibility@clearaccesses.com

Third-Party Content

Some content on our website is provided by third parties. While we make efforts to ensure such content is accessible, we cannot guarantee the accessibility of third-party content. If you encounter an accessibility issue with third-party content, please let us know and we will work with the provider to address it.

Ongoing Improvements

We are committed to continual accessibility improvements. Our roadmap includes:

  • Regular accessibility audits and testing
  • User testing with people with disabilities
  • Staff training on accessibility best practices
  • Implementing user feedback and suggestions
  • Keeping up-to-date with evolving accessibility standards

Check Your Website's Accessibility

Use our free scanner to identify accessibility issues on your website and get actionable recommendations.

Start Free Scan →

Related Resources

This accessibility statement was created on January 31, 2025, and was last reviewed on January 31, 2025. This statement applies to https://clearaccesses.com.